Privacy Policy

Our Commitment to Your Privacy

Hot Streak processes personal data in line with the UK General Data Protection Regulation and the Data Protection Act 2018. We are transparent about what we collect and why. This page outlines our practices so you can make informed choices.

As a licensed UK operator, we must verify your identity and monitor activity to prevent money laundering and problem gambling. This requires us to hold certain information. We keep it only for as long as necessary.

Types of Data We Process

• Identity documents and proof of address for verification
• Transaction history for financial and regulatory records
• IP address and device data for security and geolocation checks
• Communication logs when you contact support
• Marketing preferences if you have opted in

How We Use Your Information

Your data enables us to run your account, process payments, and comply with legal duties. We analyse patterns to improve our services and detect suspicious behaviour. We may share information with regulators, payment providers, or law enforcement when required by law.

1. We do not sell or rent your data to advertisers
2. We use encryption and access controls to protect your information
3. Staff access is limited to those who need it for their role

For queries about your data, email our Data Protection team using the address on our contact page.

Cookies support our site's functionality. We use session cookies to keep you logged in and persistent cookies for preferences. Third-party analytics help us improve the experience. You can control non-essential cookies via our cookie preferences. We do not use your data for purposes beyond those described here without your consent. Our security practices are regularly reviewed and updated. If you believe your data has been compromised, contact us immediately.